Digital transformation in public organizations and the new dynamics of staff training

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Published: Apr 16, 2025
DOI: https://doi.org/10.52358/mm.vi20.438
Keywords:
educational engineering distance learning public service digital transformation workplace training

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Gustavo Adolfo Angulo Mendoza
Université TÉLUQ

Abstract

This study examines the transition of pedagogical engineering practices in the Quebec public service, with the aim of modeling optimal practices to encourage their implementation and sustainability in a post-pandemic context. Using a qualitative methodological approach, we carried out semi-structured interviews with 12 professionals from 10 public organizations, selected for their active role in training development. The results indicate that adapting training courses to participants’ needs and consolidating pedagogical practices are essential to ensure the effectiveness of distance learning. Although progress has been made in technology use and the trainer training, challenges remain in terms of quality, content consistency and design process formalization. In the future, the establishment of collaborative governance and more effective integration of technological tools will prove crucial to ensuring sustainable training adapted to a constantly evolving environment.

Article Details

How to Cite
Angulo Mendoza, G. A. (2025). Digital transformation in public organizations and the new dynamics of staff training. Mediations and Mediatizations, (20), 122–137. https://doi.org/10.52358/mm.vi20.438
Issue
No. 20 (2025): Work digitalization and transformations in training. What training engineering and professionalization issues are at work?
Section
Research articles
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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Author Biography

Gustavo Adolfo Angulo Mendoza, Université TÉLUQ

Gustavo Adolfo Angulo Mendoza is a professor of Educational Technology and Distance Education at TELUQ University. He holds a Bachelor's degree in Computer Engineering and a Master's degree in Educational Technology from Tecnologico de Monterrey (Mexico). He completed his doctoral studies in Educational Technology at Laval University. He worked for 10 years as a secondary school teacher in his native country, Colombia. He has also completed several mandates in the field of educational technology and e-learning, many of them in collaboration with TÉLUQ University. He is interested in learning communities to support graduate student-researchers, instructional design, big and small data analysis from online training devices and technological applications for education and training.

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